Shipping / Returns

 

FREE delivery on all orders (signature may be required upon delivery) We aim to ship your order by the end of our next working day.

 

All UK orders are shipped via Royal Mail or DPD

• Standard delivery for all orders up to £30.00 will be sent second class delivery. Orders over £30.00 will be sent second class signed for.

• Express delivery will be sent via the courier DPD tracked and signed for. 

Standard international orders are sent by Royal Mail International Standard and Premium orders by FedEx Expedited (No PO Box Addresses for FedEx). Shipping costs are as follows:

• Rest of the World FREE on all Standard (Royal Mail Signed For) 

Delivery times:

Delivery to UK and Europe in 3 to 5 working days

Delivery to the rest of the world in 5 to 7 working days
 

Some countries outside the EU will charge import duties on our deliveries, if over a certain value. If your order is likely to cross this threshold (typically $50-$100) and incur import duty, we suggest you place multiple smaller orders that won’t attract a penalty. 

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the returns centre address below using our free post details.

Return Policy:
We will gladly accept returns within 30 days

All returns should be sent to the following address:
 

Freepost : RSKZ-GBYH-ZGEY

Sueme Ltd

Cranborne House

Cranborne Road

Potters Bar
Herts
EN6 3JN

Contact:
E-mail address: sales@sueme.com