Shipping policy

Christmas shipping
Please note our last day for shipping prior to Christmas will be the 22nd Dec.

Online orders
When you place an online order, it will be hand-picked by a member of our warehouse team in Dorset and sent to your door. Please note that whilst we always endeavour to send out orders immediately, during sale periods it may take up to three working days to dispatch items. To ensure the safe arrival of your goods, shipments are tracked and require a signature upon delivery.

Express service
Our express service is only available for orders being sent to a UK address. With a few exceptions, UK express orders placed before 1pm GMT/BST between Monday and Thursday will be delivered the next working day. Express orders to Northern Ireland, the Channel Islands and some Highlands & Islands addresses may take two working days. We will inform you if the shipment is due to take longer than these times. The express service is not available during sale periods: we apologise for the inconvenience this may cause.

Postal services
UPS and Parcel Force services are used for UK express deliveries and international shipments. Royal Mail’s Tracked 48 service is used for standard UK delivery.

If your order appears to be taking longer to get to you than the above stated shipping times, please log in to your account to check your tracking. Alternatively, get in touch so we can check up on the progress of your delivery.

The shipping rates listed below may not include customs duty, local taxes or handling charges.

Shipping Rates

UK

Order Type Service Cost Shipping Times
Under £30 Royal Mail Tracked 48 FREE 2-3 working days
Over £100 Royal Mail Tracked 48 FREE 2-3 working days
Over £300 Express Tracked FREE 1-2 working days
Express Express Next Working Day £10 Next working day
Repairs Royal Mail Tracked 48 FREE 2-3 working days
 
USA

Order Type Service Cost Shipping Times
Under £100 UPS Tracked £7.50 2-3 working days
Over £100 UPS Tracked FREE 2-3 working days
 

The prices above do not include customs duty, local taxes & handling charges


France, Germany and Ireland

Order Type Service Cost Shipping Times
Under £100 Parcel Force Tracked £10.00 2-3 working days
Over £100 Parcel Force Tracked FREE 2-3 working days
 
 REST OF EUROPE

Order Type Service Cost Shipping Times
Under £150 UPS/ ParcelForce Tracked £15.00 2-3 working days
Over £150 UPS/ ParcelForce Tracked FREE 2-3 working days
 

REST OF WORLD

Order Type Service Cost Shipping Times
All ROW Orders UPS/ ParcelForce Tracked £20.00 7-14 working days